Support/ FAQ's

Email us at support@alphaprojectclub.com. All communication is by email only — we don't handle support over Instagram, WhatsApp or DMs. Email keeps everything in one place so nothing gets lost.

Within 24 hours, every time. We work across multiple time zones, so it might land at an odd hour for you, but you'll always get a reply.

Every order ships with tracking. Once it's on its way you'll get a tracking link — follow that for live updates. Once it's handed to the carrier, delivery is in their hands, but if tracking ever looks wrong or stuck, email us and we'll chase it.

We ship with Royal Mail. Once your order leaves us it's in their hands. If anything goes wrong in transit, email us — we'll always do our best to chase it down and push Royal Mail on your behalf. But we'll be straight with you: once a parcel is with the carrier, there's a real limit to what we can do from our end. We'll fight your corner as hard as we can.

First, check with anyone else at the address and any safe spot or parcel drop Royal Mail might've used. If it's still missing, email us and we'll open an enquiry with Royal Mail. Same honest caveat: we'll do everything we can, but the carrier controls the outcome.

We aim to dispatch within 1–3 business days. You'll get your tracking link as soon as it's on the way.

Once an order has shipped we can't make any changes — no address edits, no cancellations, no swaps. Spot a problem? Email us straight away before it ships and we'll do what we can.

Please double-check your shipping details at checkout. We ship to the exact address given at the time of order, and we can't take responsibility for orders lost or delayed due to an incorrect or incomplete address. Catch a mistake early and email us — if it hasn't shipped, we'll try to fix it.

No. Every order ships fully DDP — we cover all taxes and customs charges, so there are no surprise fees when your order arrives.

We're a small brand, not a giant retailer — so here's the honest deal. We'll happily offer an exchange or store credit on unworn items (tags on, original condition) if you email us within 14 days of delivery. Return postage is on you, and please use tracked postage so it doesn't go missing. We don't offer cash refunds except where an item is faulty or we've sent you the wrong thing — in that case we cover everything. Sale items are final. Because we ship worldwide DDP we can't cover international return shipping, so please double-check your size before ordering — unsure? Email us and we'll help.

Email us within 7 days of delivery with your order number and a couple of photos, and we'll make it right.